This is definitely not normal. Please contact support@eventideaudio.com so they can resolve this for you. If possible please submit a short video of the issue. Once you submit a ticket, you should get an immediate response confirming they’ve received your request.
Hi, I recently bought a second H90 and I experienced freezing of the unit twice while playing this afternoon (both within an hour). it has happened once before on the other unit. has anyone experienced this before? electricity isn’t very ”clean” on that spot so it might be just that. b.
Hi! It sounds like the freezing issue could be related to the power supply, especially if the electricity in that spot isn’t stable. Unclean power can cause random glitches with sensitive electronics like the H90. You might want to try using a power conditioner or surge protector to stabilize the flow. Also, make sure both units have the latest firmware updates. If the issue persists, it could be worth reaching out to support to see if there’s a known issue or solution.
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