H9 Control 2.9.3 crashes whenever importing patch

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- January 19, 2018 at 7:49 pm #114551
  
  nene
  Participant
  
  Hi,
  Am having problem since I upgraded the H9 Control app. Whenever I import a single patch, the app will crash. Using it on my MAC 10.13.2. Patch list does not have this problem.
  
  Anyone having the same issue?
  
  Regards
- January 19, 2018 at 7:50 pm #148161
  
  gkellum
  Participant
  
  Could you email me the patch you're getting this problem with? My email address is my username plus @eventide.com. It might not be a problem specific to what you're loading, but it might be. So, it would be helpful to have the file when I look into the problem.
- January 20, 2018 at 4:12 am #148162
  
  nene
  Participant
  
  Thanks for the fast response.
  
  I have downloaded the patch of the eventide path share(https://www.eventideaudio.com/community/presets/davidkaeser/ce-2). Had tried it on numerous other single patch off the Same website with the same issue.
- January 22, 2018 at 3:23 pm #148174
  
  nene
  Participant
  
  Hi,
  
  Had sent a mail to you with the patch that I was trying to load. Had also tried to trouble shoot with a PC. No problem in loading the patch using a Window terminal but the H9 Control MAC versioncrashes everytime i have tried importing the same patch. Is there any update on the findings?
  - January 22, 2018 at 7:58 pm #148175
    
    gkellum
    Participant
    
    nene wrote:
    
    Had sent a mail to you with the patch that I was trying to load. Had also tried to trouble shoot with a PC. No problem in loading the patch using a Window terminal but the H9 Control MAC versioncrashes everytime i have tried importing the same patch. Is there any update on the findings?
    
    Well, I updated my Mac to the same OS version that you have installed, 10.13.2. I reinstalled the latest H9 Control build from our website, and I downloaded the preset that you linked to above. It imported fine on my system.
    
    We do have a newer version of H9 Control than what's published on our website though. Let me send you a link to that, and if you're still having trouble importing presets, when you get the crash screen could you copy out the crash log and send it to me (or post it here)?
    
    I'll send you the link to the latest version of H9 Control in an email…
- January 23, 2018 at 4:21 am #148180
  
  nene
  Participant
  
  Thanks Greg, for the fast response. Will try it tonight and provide you with an update.
- January 25, 2018 at 4:37 pm #148212
  
  nene
  Participant
  
  Hi Greg,
  
  Thanks for your help. Have managed to resolve the issue with the new version.
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