H9 Control MS runtime error when exporting presets?

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- October 7, 2015 at 4:00 pm #112917
  
  eruption77
  Participant
  
  Anyone else experience this problem and possibly have a fix?
  
  Any time I try to export my TF or PF presets and save them to my computer I recieve a MS C++ Runtime Error: “This application has requested the runtime to terminate in an unusal way.” I’ll click OK and the presets DO save, but then the H9 Control program crashes.
  
  This happens on two different computers of mine, both running 32bit Windows 7 SP1.
  
  I’ve checked the settings on the Windows Search service, and have resinstalled C++ runtime, and Windows is up to date on both computers. Neither computer has any problem running any other application; it only throws this error with the H9 Control.
  
  I’ve also attached a screenshot of the error.
  
  Thanks!
- October 7, 2015 at 4:19 pm #140913
  
  eruption77
  Participant
  
  EDIT: I should also add that it throws this error from the Preset Lists-More-Export Presets menu. It works fine from Settings-Export Presets or Preset Lists menu.
  
  I’m also running the latest version of the H9 Control, and have done a clean uninstall/reinstall of the software.
- October 7, 2015 at 4:50 pm #140914
  
  spaceJam
  Member
  
  I was having the same error when exporting presets from my Space to the H9 Control. It happened with a presets that had an asterisk (*) character.
  
  If that helps to you.
  - October 7, 2015 at 5:02 pm #140916
    
    eruption77
    Participant
    
    spaceJam wrote:
    
    I was having the same error when exporting presets from my Space to the H9 Control. It happened with a presets that had an asterisk (*) character.
    
    If that helps to you.
    
    Thanks very much for your reply. I don’t think that’s it, though. I don’t really have any special characters in my preset names. I do have some + and – signs in the names to designate in the name if I’m shifting up, or down a third for my Pitchfactor.
    
    It’s weird: same problem on 2 different computers…
- October 8, 2015 at 4:36 pm #140944
  
  nickrose
  Moderator
  Eventide Staff
  
  Can you try it on a computer running 64-bit windows ? Win7/32 is fairly rare.
  - October 8, 2015 at 5:47 pm #140945
    
    eruption77
    Participant
    
    nickrose wrote:
    
    Can you try it on a computer running 64-bit windows ? Win7/32 is fairly rare.
    
    Thanks for your reply, Nick!
    
    I just installed the H9 Control on my work laptop and then downloaded a backup copy of my most recent presets. It’s a 64-bit Win 7 SP1 laptop w/ 8GB of RAM. Using the H9 Control in demo mode, my presets imported fine.
    
    When trying to export the the list on this laptop I received the same exact error as I do on both home computers. H9 then crashed and closed just like it does at home.
- October 8, 2015 at 5:54 pm #140946
  
  gkellum
  Participant
  
  Do you think it would be possible to email me a copy of your preset backup? Hopefully, we'll be able to see the same problem using the same presets and fix the issue a lot more quickly. If you don't mind, you could email the backup to my username + @eventide.com.
- October 8, 2015 at 6:11 pm #140947
  
  eruption77
  Participant
  
  Thanks very much! I’ll email them shortly and reference this post.
- August 12, 2017 at 8:12 am #146975
  
  monochocke
  Participant
  
  have the same problem , how did you fix this up ?
- August 12, 2017 at 5:18 pm #146977
  
  eruption77
  Participant
  
  Eventide corrected this shortly after my last reply in 2015 with a new version of the H9 Control software. Have you tried updating your software to the latest version? If not, you want to grab v2.8.1 from here:
  
  https://www.eventideaudio.com/support/product/663/installers
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