H9 USB CONNECTION NOT RECOGNIZED!

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    • February 2, 2015 at 7:07 am #112303
      MrT
      Participant

      My computer (Windows 7) just will not recognize the USB connection to the H9. I've tried everything, different cables, different ports, restarting, it just keeps coming up "USB not recognized". Works fine via bluetooth but can't update software etc. Any suggestions? Cheers 🙂

    • February 2, 2015 at 3:02 pm #127470
      nickrose
      Moderator
      Eventide Staff

      Can you see the H9 under Control Panel/Device Manager/Sound Video and Game Controllers ? It might appear as "Eventide H9" or "USB Audio Device."

      If not, it would sound like a problem with the USB hardware.

    • February 2, 2015 at 10:59 pm #127472
      MrT
      Participant

      It just comes up as 'unknown device'. All ports work fine with any other USB device.

    • February 2, 2015 at 11:32 pm #138166
      nickrose
      Moderator
      Eventide Staff

      Try contacting support@eventide.com and tell them you have an EEPROM problem and what computer you use.

      This may fix it without having to send it in, but no promises.

    • February 2, 2015 at 11:53 pm #138167
      MrT
      Participant

      OK thanks for that

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