H90 Control Ver. 1.8.16 – Wont connect

[DannyJoe]

H90 Control times out and wont connect on a new PC running Win 11, H90 is running Software 1.8.6.72

Error message:

[TRPCMessageBroker.h:283].TRPCMessageBroker<struct trpc::msg::MessageT,struct trpc::msg::Message,enum trpc::msg::MessageType>::sendMIDIRequest >

Timeout waiting for response: Expected Response ID(0x71)

 

I am looking for suggestions, I am not sure if it needs to be paired via bluethooth,

 

thx for any info in advance

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[tbskoglund]

Hello,

There is no support for Bluetooth on Windows so that is unrelated to the issue you are having.

Are you running any antivirus software on your PC? Specifically, are you running Norton or Avast? Some customers have reported connection issues with these antivirus softwares after some recent updates.

If you can try disabling or fully uninstalling your antivirus software and seeing if that resolves the issue, that would be helpful.

We are looking into improving this issue.

[DannyJoe]

Still waiting for some resolution, I wonder if this is an isolated incident when running Win 11, Anti virus seems to be an issue and it has been disabled, followed all suggestions from support, no cigar …. I am able to run it on a Win 10 laptop, no issues.

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