H9000 Freeze

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- June 11, 2020 at 3:57 pm #115968
  
  enable
  Participant
  
  I often have the problem that my H9000 freezes and then the emote software can’t connect the H9000 anymore.
  
  I also use the H9000 as a soundcard at the same time and the device still works in the background.
  
  System info:
  
  Mac OS 10.14..6
  
  Andy idea?
- June 11, 2020 at 4:52 pm #155108
  
  jbamberg
  Moderator
  Eventide Staff
  
  enable wrote:
  
  I often have the problem that my H9000 freezes and then the emote software can't connect the H9000 anymore.
  
  I also use the H9000 as a soundcard at the same time and the device still works in the background.
  
  System info:
  
  Mac OS 10.14..6
  
  Andy idea?
  
  If you right-click on the H9000 icon in the left hand pane of the Devices page of emote, you'll see "Download System Report". Select that and it'll download a zipfile. Please send it to support@eventide.com and refer to this thread. We'll take a look and see if there's anything amiss.
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