H9000 USB detached permanently after new firmware update via USB stick

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    • December 19, 2018 at 12:32 pm #115112
      Edgar9001
      Participant

      Hi,

       

      after updating the new firmware of the H9000 it shows in Clock  under prefs:

       

      USB detached with a red dot.

       

      It has worked before,,, Mac Pro 5,1, Ableton 8, H9000 as single Audio Interface,  OSX High Sierra.

       

      Thank you very much in advance.

       

      Edgar

    • December 19, 2018 at 12:35 pm #150844
      jbamberg
      Moderator
      Eventide Staff
      Edgar9001 wrote:

      after updating the new firmware of the H9000 it shows in Clock  under prefs:

      USB detached with a red dot.

      On the computer side, do you see the H9000 audio device in Audio/MIDI Setup or in your DAW settings?  Please could you also try a different USB cable and let us know if that changes anything.

       

    • December 19, 2018 at 5:15 pm #150846
      Edgar9001
      Participant

      Hi there,
      due to shaky internet situation in my studio I have missed to update the software in the machine via eventide Server itself… now I managed to download and install via hotspot of my mobile phone… now everything works as it is supposed to…

      Thanx for fast reaction anyway, have a nice time,
      Kind regards, Edgar

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