I can’t log in.

[Lahd]

I sent an e-mail to the manager to change the user of h9.
The administrator tells me to enter the service portal, but I can’t log in with my even ID.

[kborst]

Hi there,
What service portal are you trying to log in to? To reregister an H9 to a different user contact support at eventide dot com, and include a photo of the serial number on the bottom of your H9.

[Thehook]

I am now having this issue. I can log in to the main Eventide site without trouble. However I cannot log on the Eventide service portal,. It rejects my info. Tried to reset password , no link arrives. Tried to create new account it says one already exists although I have never used it or signed in before for service. The link to the portal was sent by support. Is it non-functional?

https://support.eventide.com/servicedesk/customer/portal/3/user/login?destination=portal%2F3%2FAUD-61970%3Fsda_source%3Dnotification-email

[tbskoglund]

The service portal is not designed so that support customers can log in. You simply reply to the email address and they get added to the support ticket, only our support engineers have access to the ticket. You can reply to the email with any questions you have and we can respond to you there.

[Thehook]

Well that makes no sense! The info would have saved me some wasted time. Why would you send emails with this? :

“View this request in our service portal.” ·A link to the service portal…very confusing. I was just trying to monitor the progress of my unit in for repair without

bothering the staff.

[davidgluck]

I have touble logging in to the store to renew my gobbler subscription, it does not see the email address used for the account, can an admin please help?

thank u in advance 😉

[kborst]

Hi David,

You’ll need to make a new account on our new subscription service, if you have a gobbler subscription currently you can visit this page: https://subscriptions.eventideaudio.com/legacy/ which will guide you through the migration process. If you use a different email to sign up than the one used for your iLok account, you will also have to verify the new address. Let us know if you have any further trouble

[lucifabio]

Hello, good evening, how are you ? I just bought an eventide but I’m a new user.. could you re-register my eventide? I bought some presets for my delay, I made the account on h9, I already activated the account… and I still can’t access the app, could you help me? Attached is a photo of the serial number of the pedal.

 

I HAVE ALREADY SENT SOME E-MAILS TO SUPPORT BUT IT HAS STILL BEEN RESOLVED… MY EMAIL IS VASCONCELOSBINHO10@GMAIL.COM

I BOUGHT THIS PEDAL USED, IT WAS A DREAM BUT I DIDN’T KNOW ABOUT THIS PROTOCOL… CAN YOU GET RELEASED MY ACCESS TO THE H9 APPLICATION?

FOLLOW THE PHOTOS ATTACHED

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[lucifabio]

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>Olá, boa noite, como vai? Acabei de comprar um eventide, mas sou um novo usuário. Você poderia registrar novamente meu eventide? Comprei alguns presets para meu delay, criei a conta no h9, já ativei a conta… e ainda não consigo acessar o aplicativo, você poderia me ajudar? Em anexo está uma foto do número de série do pedal.</span></span>

 

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>JÁ ENVIEI ALGUNS E-MAILS PARA O SUPORTE MAS AINDA NÃO FOI RESOLVIDO… MEU E-MAIL É VASCONCELOSBINHO10@GMAIL.COM</span></span>

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>COMPREI ESTE PEDAL USADO, ERA UM SONHO MAS NÃO SABIA DESTE PROTOCOLO… PODE ME LIBERAR MEU ACESSO AO APLICATIVO H9?</span></span>

<span style=”vertical-align: inherit;”><span style=”vertical-align: inherit;”>ACOMPANHE AS FOTOS EM ANEXO</span></span>

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[lucifabio]

Can you associate my pedal with my email and disassociate it from the previous owner?

please help me..

my email is: vasconcelosbinho10@gmail.com

This account is already activated.

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[tbskoglund]

Sorry for the issues you are having. We can resolve this issue for you via the support ticket.

[daniel221]

i am also facing same issue any one please help

[tbskoglund]

Please email support@eventideaudio.com and we can resolve your issue there.

[Author]

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