Please, for the love of humanity, disassociate yourselves with ILOK. The experience is TERRIBLE, and trying to sign up, authenticate, and link licenses is awful. It’s enough to make me not want to use or get any more of your plugins.
If you have any issues, you just need to contact support@eventide.com and provide your iLok username and some information about the issue you are having. We are happy to help troubleshoot any issues you run into.