ILOK prob on download

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    • September 24, 2017 at 4:45 pm #114378
      westernhorizon
      Member

      hi

      not sure where to send this so….

      i tried to download equivocate but it can’t find my Ilok username… i have the ILok account open and i am sure this is my username ser1123@msn.com (27 licenses)

      please help

       

      NJ

      Western Horizon Productions

    • September 25, 2017 at 9:04 pm #147230
      DGillespie
      Moderator
      Eventide Staff

      Hi Western Horizon,

      I'm sorry, I don't know what to say, but I am not seeing any ilok name using that username or email address.  Is it possible it got deleted, or something is spelled differently?

      Dan

    • September 26, 2017 at 4:36 am #147239
      westernhorizon
      Member

      hi Dan

      i have 2 email address:

      ser1123@msn.com

      westernhorizonproductions@msn.com

      i have attached a screenshot

      NJ

       

    • September 26, 2017 at 2:31 pm #147246
      DGillespie
      Moderator
      Eventide Staff

      Hi WesternHorizon,

      It appears that your ilok account name is "ser1123@msn_com" with an underscore "_" rather than a period "."

      I can verify that ilok account name and you can go ahead and put that into the EQuivocate form.

      Dan

    • September 27, 2017 at 5:24 am #147258
      westernhorizon
      Member

      hi Dan

      got it, thanks! smiley

      NJ

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