I purchase Blackhole but at registration I added my email linked to Ilok not the Ilok ID, but it excepted it and thus I cannot use it as I dont have a Iloc account as my email address itself. Can somone please check the support emails so I can get this plugin registered to correct Ilok account please?
Sorry to hear about the issue. I checked with our support team and it sounds like they’ve been in touch. Let me know if we can help with anything else.
Ohh, we need to connect to the iLok name not the email address? I was wondering why my plugin wasn’t showing up in my iLok account even after restarting/updating and everything else.
Same issue here, I bought the SplitEQ, would love for someone to reach out/undo the registering to the email iLok account so I can re-register to my actual account.
<p style=”text-align: left;”>Yup. The problem is that the Eventide website registration should not even allow a email address as you can’t even have a ilok username as a email.</p>
They sorted it for me.
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