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- January 19, 2020 at 12:57 pm #115714
  
  Xhuz2015
  Participant
  
  I have made 20 changes with my password in the eventide app and it always tells me that there is an error in my password and then says that the product is not recognizable
- January 20, 2020 at 2:45 am #153800
  
  bohan
  Moderator
  Eventide Staff
  
  Xhuz2015 wrote:
  
  I have made 20 changes with my password in the eventide app and it always tells me that there is an error in my password and then says that the product is not recognizable
  
  We had a power problem at Eventide on Friday, so many things are down. Please email support@eventide.com with your issue and we'll let you know when we can fix it.
- January 20, 2020 at 8:55 pm #153820
  
  Xhuz2015
  Participant
  
  Im still waiting and I already send the serial number of my H9 but nothing yet, still same
- January 21, 2020 at 5:19 pm #153830
  
  jhyman
  Keymaster
  Eventide Staff
  
  Hello,
  
  You have received multiple responses through your support ticket. Please check your email.
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