Hello.
I had a problem with the usb… and now I have several problems !
First, my ModFactor unit can't be recognize via USB.
I try on different computers with installed programs that you offer via website.
None of this worked for me.
It came broken ?well…
Then I connect through a "Focusrite Saphire pro 40" by the midi port.
works initially:
– I set my "modfactor" on update mode and started to update the unit.
– But when it came to 67% of the upgrade my "ModFactor" stop updating.
– I try again…
– But , from that moment my "modfactor" never again letme enter on update mode.
and also has all deleted data.
So now I have a "ModFactor" does it not work !!!
An empty stompbox that can not be updated by the media that you offer on your official website.
my question:
There are other methods that you not provide on your website to solve these kinds of situations?
Specialized software?
Something you can email me with exact instructions on what I should do to return my unit to "Factory Presets" ?
I am from Argentina and here there is no official support.
Really I was very happy with my "ModFactor". I used it for a cuple of years without any problems until I wanted to update it, and with the official methods that you provide on your website.
Here in Argentina $ 399 (the value of ModFactor) is too much money to throw it away.
So please help me to solve this problem, which began when I wanted to use the support offered via web by Eventide.
Thank you.
Diego Selma / Modfactor Serial # MF-02749
