Modfactor Question

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- January 11, 2009 at 2:00 am #106008
  
  duanebroberg
  Member
  
  Hello, new user here. I recently tried to update my new Modfactor and was unsuccessful. I was able to download the software to my computer and when I connected my Modfactor, it was recognized. Nothing else happened from this point. The modfactor did not download the new software and it basically froze. I have emailed tech support about this and have not heard any reply. Does anyone here know what I can do? Thanks for all help.
- January 15, 2009 at 8:02 am #118188
  
  duanebroberg
  Member
  
  Wow, 0 replies and no help from tech support. This sucks!
- January 15, 2009 at 9:29 am #118189
  
  IDeangelis
  Member
  
  Hi Duane
  
  you'll be contacted today, I'm sure.
  
  all the best
  
  I
- January 15, 2009 at 5:31 pm #118191
  
  drooney
  Member
  
  Hi Duane,
  
  I opened a ticket for your issue and I emailed you at about 9am EST. However I was unable to find any previous contact from you to our Support Deparment email.
  
  Please note in the future if you experience any technical difficulties with one of our products it is best to contact support@eventide.com first, as this the department to assist with technical issues. The forums should be used as a last resort when experiencing difficulties or malfunctions with one of our products.
  
  Looking forward to assisting you.
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