Orville Digital problem

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    • August 22, 2011 at 8:07 pm #108072
      HW1969

        Hi,

        I have an Orville, connected to my Pro Tools system via AES. I have wordclock coming form a Big Ben. The unit works perfectly with lower sampling rates but the moment I use 88 or 96 and hit play, all I get are digital artifacts.

        Anyone have ideas?

        thanks,

        hw

      • August 22, 2011 at 8:35 pm #122568
        nickrose
        Moderator
        Eventide Staff

          Is your Wordclock connected to both Orville and Protools ?

          What is your sample clock setting on Orville ?

          What is your sample clock setting on Protools?

          Does it do it with the "Thru" preset ?

          Does it do it if you bypass the Orville by connecting the AES cables to and from the Protools together ?

        • August 22, 2011 at 9:38 pm #122569
          HW1969

            Wordclock is connected

            Sample clock is set to word clock – but the same happens if I us AES

            All my clock settings are the same for all devices – everything is clocked off of the Big Ben.

            It only does it when I hit play and yes it does do it on the "thru' preset

            As I said before – it only happens at 88k and above sample rates….44.1 or 48 it is fine and eveything works perfectly.

            Thanks!

            hw

          • August 22, 2011 at 11:15 pm #133738
            HW1969

              also – as you are a staff member, do you guys have upgrade paths to the 8000?

              thanks!

              hw

            • August 22, 2011 at 11:24 pm #122570
              HW1969

                nick, please?

                please?

                thanks!

                hw

              • August 23, 2011 at 3:47 pm #122576
                nickrose
                Moderator
                Eventide Staff

                  We do. For unclear reasons it's not mentioned on the Web Site, so you should contact support@eventide.com.

                  Regarding your 96k problem – you didn't reply to my suggestion of connecting the AES in and outs.

                • August 23, 2011 at 11:00 pm #133743
                  HW1969

                    That is how it is connected – through the AES ins and outs. Ive tried using the Wordclock as the source and AES as the source and still the issue persists…

                    or am I not understanding your question?

                    thanks..

                    hw

                  • August 23, 2011 at 11:06 pm #133744
                    HW1969

                      OH – no, it does not happen if I just connect the cables together…

                    • August 24, 2011 at 4:27 pm #133745
                      nickrose
                      Moderator
                      Eventide Staff

                        Starting to look like a hardware problem. Sorry.

                        Try setting the sample rate to 96k internal, running some audio into the analog in, then set up the routing so that it comes in analog, goes out digital. Connect digital out to digital in with an XLR cable, then route digital in to analog out and listen to it.

                        If it sounds bad, there is a hardware problem – support@eventide.com

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