Physion plugin not showing up in my daw

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    • #165082
      ShawnBoyles
      Participant

        Hi, I see Physion in my iLOK License Manager, and have activated it. Yet it’s not showing up in my DAW.

        Please advise

         

         

      • #165102
        tbskoglund
        Keymaster
        Eventide Staff

          Hello,

          Please post plug-in related issues in the our plug-ins forum as it will be easier for us to help you there.

          You can try the troubleshooting steps that apply below and let me know what happens.

          Windows:

          Please let me know what version of Windows you are running, as well as the version of the DAW you are using, then see the below steps:

          1. Confirm that you have the latest version of the plug-in installed: https://www.eventideaudio.com/products/plugins
          2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select Help → Check For Application Updates
          3. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
          4. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
          If you are using VST2, Eventide Plug-ins are installed to the following locations by default. Please make sure that your DAW is set to look at the applicable custom folder:VST32: c:\Program Files (x86)\Common Files\Steinberg\VST2\Eventide\
          VST64: c:\Program Files\Common Files\Steinberg\VST2\Eventide\
          5. If steps 1-4 don’t solve your issue, close your DAW and run the plug-in uninstaller. The uninstaller is located at Start Menu->Control Panel->Programs and Features->Uninstall a Program
          6. Open your DAW and rescan your plug-ins, and then shut your DAW again.
          7. Deactivate and reactivate the plug-in license in iLok License Manager.
          8. Reinstall your plug-in.
          9. Reopen your DAW and rescan your plug-ins.

          Mac:

          Please let me know what OS version you are running, as well as the version of the DAW you are using, then see the below steps:

          1. Confirm you have the latest version of your plug-in installed: https://www.eventideaudio.com/products/plugins
          2. Confirm that you have the latest version of iLok License Manager installed.If you already have iLok License Manager installed, open iLok License Manager and select iLok License Manager → Check For Application Updates in the toolbar. If you do not have iLok License Manager installed, download the installer at http://www.ilok.com and install.
          3. Make sure the plug-in license is activated to your machine or iLok dongle in the iLok License Manager.
          4. If steps 1-3 don’t solve your issue, close your DAW and uninstall the plugins.
          Newer plug-ins have an uninstaller is located at /Applications/Eventide/Uninstallers.
          For older plug-ins without an uninstaller, delete the following files:
          AAX: Mac HD/Library/Application Support/Avid/Audio/Plug-ins/Eventide/<plugin name>.aaxplugin
          VST: Mac HD/Library/Audio/Plug-ins/VST/Eventide/<plugin name>.vst
          AU: Mac HD/Library/Audio/Plug-ins/Components/<plugin name>.component
          Presets and Docs: ~/Music/Eventide/<Plugin Name>/ (whole folder)
          5. Open your DAW and rescan your plug-ins, and then shut your DAW again.
          6. Deactivate and reactivate the plug-in license in iLok License Manager.
          7. Reinstall your plug-in.
          8. Reopen your DAW and rescan your plug-ins.
          9. AudioUnit only: If still not showing, some macOSes occasionally require a restart for Audio plugins to correctly scan.

        • #165818
          sjdefranco
          Participant

            Hi,

            I am having the same problem with my iMac. I completed all of the mac steps above and still the Mk 2 is not showing up.

            I have the original Physion installed, does this need to be uninstalled first?

            Pro Tools 2021.10 on High Sierra 10.13.6.

            Thank you.

            • #165822
              tbskoglund
              Keymaster
              Eventide Staff

                Please email support@eventide.com and provide your iLok account and which troubleshooting steps you have tried already and we can help you further there.

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