Pitchfactor & H9 Control Problem

[Hellmaster92]

Hi,

 

I’m trying to connect my Pitchfactor to update it and save my preset on H9 Control.

 

I plugged it and then launch H9 Control. I have an error message that reads :

 

“A communication error occured while communicating with your stompbox. A stompbox cannot be registered unless it’s connected to and communication with the app.”

 

And then a second one :

 

“An error occured while communicating with the Pitchfactor device ” PF-XXXXX “

The stompbox is not responding. Please verify it is still connected. (Error code MessageConstants::sm_response_timeout)

Error code (sm_response_timeout)”

 

 

My pitchfactor got the firmware 5.0.0[4].

 

I downloaded and installed the lastest version of H9 Control & it’s doesn’n work.

 

I can launch Eventide Direct Updater. With another USB cable it works. But the Pitchfactor is named “Unknown” and it only suggests me to update my PF to 5.2.0[6].

By the way, the 5.0.0[4] seems to be compatible with the H9 Control.

 

I don’t want to update it to the 5.2.0[6], I lost my preset (last year) doing this. And I can’t save them with H9…

 

I tried severals USB cables & all of my Midi Ports.

 

Have you got a solution ?

 

Thank you in advance,

 

Rémi

[gkellum]

Are you on Mac or Windows?  We wrote down some tips on trouble shooting connectivity problems in the H9 Control manual.  The section on connecting to a device is at the start of the manual:

https://www.eventideaudio.com/support/downloads/h9-control-manual

[Hellmaster92]

Thank you, I’m gonna read this. I’m on windows 10 64 Bits.

[Hellmaster92]

Hi,

 

I read and tried everything in the doc, nothing worked. I also tried a third cable, and on a second computer. And it doesn’t work.

The USB outlet on my PF moves a little. Could it be the reason ? I never hit my stompbox, it never falls… It’s always protected in my pedalboard.

 

I saw on your doc that I can do the same things I want with MIDI ports. Could you confirme that ? I just want to save my preset and reorganize them.

I have a Midi to USB cable :

https://www.thomann.de/fr/maudio_midisport_uno.htm?sid=1f9d030f5e4699416ecd851cceea1bba

It works great with my Strymons. I know it is in good conditions.

I will go to pick it up to my studio next week if you confirm me I can save my preset with MIDI connections.

 

Thank you in advance!

 

Rémi

[gkellum]

Yes, it should work with MIDI as well.  Please try that instead.

[Hellmaster92]

Hi,

 

I tried with MIDI, it still doesn’t work.

 

I connected it manually. H9 crashed one time in two. The other time, it recognizes the stompbox as the USB does, but crash a few second after with the same message.

 

Any idea ?

[Author]

Posts