Problem updating Time Factor

Home Forums Products Stompboxes Problem updating Time Factor

  • This topic is empty.
Viewing 1 reply thread
  • Author
    Posts
    • #107429
      EdDrake
      Participant

        I tried to update my TIme Factor for a while last night and had to give up, it just wouldn't work. I launch the Eventide update utility and it opens up and searches for and see's my TIme Factor just fine. When I go to download the new V3 Beta and enter my user name (Ed Drake) and password then I get a message saying "Unable to login. Can only use letters or numbers in username and password. Please try again or if continue having difficulty please contact support@eventide.com" I've tried this from 2 different Mac computers one running Leopard and the other running Snow Leopard. I had to change my password before I tried to update anyway because I had forgotten it and it does only contain letters and numbers so I'm not sure why I'm getting the message about my password.

        I contacted Eventide support but haven't heard anything yet,

        Any suggestions?

      • #121098
        nickrose
        Moderator
        Eventide Staff

          Sorry Ed – a space is neither a letter or a number. You know what you have to do.

      Viewing 1 reply thread
      • You must be logged in to reply to this topic.