Re-register H9?

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    • April 13, 2016 at 12:31 pm #113411
      quickfaith
      Participant

      Hi, 

      I’m new around here *waves*.

      I recently bought a used H9 max from andertons.co.uk and I’m unable toregister it as it’s still under the previous owners name.

      I have raised a ticket with eventde support via email but I have not heard anything back.

      I have also asked Andertons to see if they can contact the original owner to de register the H9, but I’m guessing that’s not going to happen.

       

      A few questions:

      How long does it usually take for support to get back to you?

      If I manage to re register the H9, will I lose all algorythms from it? (I’m unsure whetehr this was un upgradd core unit and Andertons didn’t know either)

       

      Thanks for taking the time to read this and I hope to speak to you all soon!

       

    • April 13, 2016 at 1:21 pm #143168
      gkellum
      Participant
      quickfaith wrote:

       

      How long does it usually take for support to get back to you?

       

       

      It usually takes less than a day.  I'd check your junk mail folder if you haven't received a response in longer than that.  Support is going to ask you to send them a photo of the serial number sticker of the H9.  The serial number looks like H9-12345.  I'd go ahead and send them a second email with that photo of the serial number sticker. 

       

      quickfaith wrote:

       

      If I manage to re register the H9, will I lose all algorythms from it? (I'm unsure whetehr this was un upgradd core unit and Andertons didn't know either)

       

       

      In your case no.  When you buy a Max, it doesn't matter if it was upgraded from an H9 Core or was originally a Max. It will still be a Max for you — the new owner.

       

    • April 13, 2016 at 1:59 pm #143169
      quickfaith
      Participant

      That’s brilliant – thank you.

       

      Lukily I took a photo of the serial imagining they would need to see it. 

      I shall re-sent my support ticket with that attached.

       

      I shall let you know how I get on so you can close this thread.

      🙂

    • April 14, 2016 at 8:40 am #143174
      quickfaith
      Participant

      Hi everyone.

      This issue is now resolved smiley

      Can’t wait to get my teeth into this pedal!

      • April 14, 2016 at 1:06 pm #143176
        gkellum
        Participant
        quickfaith wrote:

        This issue is now resolved smiley

        Can't wait to get my teeth into this pedal!

        Great!  Just in time for the weekend.

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