registration

[froombosch]

Hello Eventide,

I have registered a few times, but the websirte does not recognise I have an H8000. When trying to registere my serial (H-00013), it does not regognise it. I want to try the new OS.

What do I do wrong?

Kind regards,

Harrie

[IDeangelis]

Hi Harrie

please contact support@eventide.com

They should be able to reply you as soon as earth swings enough to get them to work.

:-))

cheers

I

[froombosch]

It is working now! Thank you!

[tmoravan]

I'm having the same issue with my H8000FW.  I try to register with FW-00264, FW00264, 00264, 264, it all fails.  I emailed customer support and got no response.

Any ideas?

[IDeangelis]

Hi

support folks are the ones to fix it. Please have patience and they will get back to you.

best

I

[tmoravan]

OK, thanks.  I sent them a message on April 10th, which is about 9 days ago.  Should I email them again or do they take a long time?  The reason for asking is that I can't download anything useful like an OS update for the H8000 unless I register and this machine has an old OS.

Tom

[IDeangelis]

Hi Tom

let me try speeding this up for you!

I

[tmoravan]

all fixed.  registered, downloaded, now time to upgrade.

thanks

[IDeangelis]

Speeding up works!

cheers

I

[bhaberman]

Sorry, Tom.  Your initial email was sent to audio@eventide.com (sales) and our sales department was at a tradeshow.  Emailing support@eventide.com is always fast 🙂  thanks!

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