Rotary algorithmn not activated although amazon payment went well

[harmamusic]

I've send two emails to support@eventide.com without a reply about an issue with purchasing the rotary algorithm via H9 Control PC via Amazon. I got an error message in the H9 control app about a transaction that went wrong (or something like that) but I did get a confirmation from Amazon that the payment was succesful. Could you please let me know how this can be resolved? 

[gkellum]

Don't worry. We're on top of it. I was just emailing with my colleague about your case a few minutes ago. This took a bit longer than it normally would because we need to make sure that when we correct mistakes like this that the algorithm purchased counts towards your Max upgrade. You should get an email back from support shortly.

[harmamusic]

Great to hear! I indeed got an email from your colleague that they're working on it. Good to know. 

Thanks for your support!

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