Support help needed to re-register an H9

[Jofipe]

Hi, I just bought an H9, but the former guy haven't unregistered the device. I can't get ahold of him, and I really need to setup the pedal ASAP as I have a gig coming up.

Can a supporter please help?

Thanks!

[nickrose]

Contact support@eventide.com with full info (yours and the other guy). You should get a reply tomorrow (Monday).

[ericlambo]

I bought mine from the display case of a music store – assumed as brand new – but when trying to register I was told that it was already attached to another account.

What do we do if the prior user's information isn't obtainable?

And like the OP I need to get this up and running ASAP.

[gkellum]

Contact support@eventide.com and just let us know where you bought it from.  The unit might have been new by the way;  some stores have been registering them themselves so they can show it off with the iOS app and they've been forgetting to deregister them before selling them.

[sevenorchids]

I'll just pass along the information that I had the exact same thing happen with one of my H9's, and also a Timefactor, and the e-mail to support@eventide.com took care of it within 24 hours.

Provide them your username and your serial number and you should have no issues at all.

[johnerodz]

Hi i just sold my H9 max and he said the is still register to me i did deregister with the h9 control app. now what? plz help Thankx

[gkellum]

johnerodz wrote:

Hi i just sold my H9 max and he said the is still register to me i did deregister with the h9 control app. now what? plz help Thankx

Ok, I deregistered the H9 that's registered to your account.

 

[Author]

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