Support is MIA

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    • #171826
      spaulding
      Participant

        Has anyone been able to get a response from support? I’ve written a few times over the last month with a registration issue and gotten no response.

      • #171831
        tbskoglund
        Keymaster
        Eventide Staff

          I’m sorry that you have been unable to contact support. I don’t see any tickets from your email address, perhaps it is getting marked as spam. I can look into this.

          Can you provide some more information about your issue? I’ll see if I can resolve it here.

        • #171845
          spaulding
          Participant

            Thanks for the email. Yes, perhaps my emails are going to spam. I’ve written a few times to support@eventide.com over the last month or two. After I posted I found an old post in the forums with an email address for nsanchez, they have responded as well and may be looking into my issue.

            The issue is that I upgraded from Anthology XI to XII a while ago and I’m unable to get it registered. So it doesn’t show up in my iLok account. Which is username: Spaulding.

            Anything that can be done to fix this would be appreciated.

          • #171850
            tbskoglund
            Keymaster
            Eventide Staff

              If you can please email support@eventide.com again your email should go through now.Let me know when you’ve sent that and what email you used so that I can check. Thanks.

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