Timefactor issue

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    • February 28, 2013 at 2:57 am #109629
      steveclarkonbass
      Member

      I am using my TimeFactor along with Pitch and Mod.  I use the Coiks power supply.  Today the switches would not function after working fine.   I unplugged the power and then plugged it back in.  Display said UPDATE and unplugged power again and now I'm back to normal.  

      Suggestions please.  Hardware issue?  Software issue?  

    • February 28, 2013 at 3:55 pm #124334
      nickrose
      Moderator
      Eventide Staff

      You may have a problem with the center footswitch (this is the one that would put it into update mode). Try "wiggling" it a bit to be sure it is not stuck in some way. If the problem occurs again you should talk to your dealer, or support@eventide.com as it may be a hardware fault.

    • February 28, 2013 at 7:13 pm #124337
      steveclarkonbass
      Member

      Thanks Nick.  I did a factory reset as well.  Software is currently up to date as far as I can tell.  Your Facebook page says you are in NYC.  Is that correct?  If so, I will be in NYC in April so could drop off the pedal if I'm still having issues.  

    • March 1, 2013 at 4:15 pm #135267
      nickrose
      Moderator
      Eventide Staff

      We're in New Jersey, just across the river. If you want to drop it off, call our office (201-641-1200) to arrange.

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