unable to pair with previously paired H9

[troywestfield]

Hi

Bought an H9 used last year, and successfully paired it with my iPhone and used the app. I’ve continued using the H9, but hadn’t used the app in a couple months and so hadn’t connected in a while. Now I am getting the message ‘Pairing unsuccessful: Make sure BSB H9 Max is ready to pair and try entering the code again.’ Here are the things I’ve tried:

• Confirmed the serial number i was entering (from the bottom of the pedal) by checking the label on the box it came in
• Restarted my phone
• Powered the H9 down and started it back up, using the cord that came with it
• Opened the app first to see whether I had luck pairing that way
• Confirmed my iOS is up to date
• Referred to the manual and one of the troubleshooting videos, where the only yellow flag was the mention that the H9 should be appearing in my list of Bluetooth devices in a format that includes its serial number — I’m assuming this is because the previous owner ‘renamed’ it
• Successfully used the H9 without the app, scrolling through some presets

While I’m looking to reestablish the connection between the phone and pedal, if there is a less simple way to access the various algorithms and stock presets, I would be interested in hearing it. Failing that, what else should I try, please?

Thanks very much

Mike

[joecozzi]

Hi Mike,

Try going into iPhone’s bluetooth settings, selecting the pedal by pressing the “I” , and click on “Forget This Device.” Then, turn off bluetooth on the phone. On the pedal, reset bluetooth by pressing the three LED buttons below the display; this should display BLUOFF indicating bluetooth is off. Wait a few seconds and press them again; the blue LED should turn on indicating BT is on again. Turn BT on the phone on; the H9 serial/name should appear again and allow you to pair. If you still have issues, please contact support@eventide.com for more troubleshooting.

troywestfield wrote:

While I’m looking to reestablish the connection between the phone and pedal, if there is a less simple way to access the various algorithms and stock presets, I would be interested in hearing it.

From the front panel, it’s only possible to browse presets that are on the list currently. To access the preset library it’s necessary to use H9 Control. To browse algorithms, however, pressing the PRESETS button twice will show you the name of the current algorithm on the display. You can turn the encoder to select another algorithm. You may then proceed to edit the algorithm using the X,Y, Z buttons as normal.

troywestfield wrote:

I’m assuming this is because the previous owner ‘renamed’ it

Page 32 of the H9 manual explains how to rename the H9 as it would appear in your iPhone’s bluetooth settings.

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