unrecognized serial number

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- December 5, 2015 at 6:03 pm #113076
  
  eGGz
  Member
  
  Brand new H9 Max.
  
  When attempting to login via the H9 Control app this error message appears:
  
  “The stompbox you are registering has an unrecognized serial number. Please contact Eventide support.”
  
  What’s up ?
- December 5, 2015 at 6:05 pm #141749
  
  gkellum
  Participant
  
  That means you have an H9 that didn't correctly go through our inventory system. Please send an email to support@eventide.com with the serial number of the H9, and please let us know where you got that H9 from.
- December 5, 2015 at 6:14 pm #141750
  
  eGGz
  Member
  
  Email sent.
  
  Thank you.
- December 12, 2015 at 3:49 am #141799
  
  eGGz
  Member
  
  Jusst wanted to follow up.
  
  Jerome – Audio Support Technician helped me out and it is working perfectly now.
  
  Cheers … eGGz
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