Update H9 and software

[jaimetorres13]

Recently i purchased 2 used effect: 1. H9 MAX 2.H9… Previous owner Update the “normal H9” to max… He give me the account for enter the H9 control Software… When i connect the 2  effects it shows “Update aviable” i have 2 questions:

1-  If i update the software of the “normal” h9 do i loose the max update?

2- If i update the software do i loose the max upgrade on the normal H9?

[joecozzi]

jaimetorres13 wrote:

1- If i update the software of the “normal” h9 do i loose the max update?

No. If you are 100% certain they purchased the MaxOut program, that unit is forever categorized as an H9 Max according to Eventide’s system.

jaimetorres13 wrote:

2- If i update the software do i loose the max upgrade on the normal H9?

No.

jaimetorres13 wrote:

He give me the account for enter the H9 control Software… When i connect the 2 effects it shows “Update aviable” i have 2 questions:

 

This is not optimal. The previous owner should have deregistered the units so that YOU can establish your own Eventide account. In fact, that is what I recommend you do for security purposes.

[jaimetorres13]

He was afraid that if he deregistered the 2 effects we loose the max upgrade and i was going to pay all over again… Its posible to make all that process? How i am 100% certain that the second unit its maxed and i gonna still maxed if i deregister and register in my account? This is what i see when i enter in the account

[joecozzi]

That second unit does not look like an H9 Max. Contact support@eventide.com for them to verify. Under normal circumstances, Eventide allows a Max owner to download the algorithms to other Standard/Core H9’s on the account. But this DOES NOT turn those Standard/Core units into actual H9 Max pedals; if those pedals are ever deregistered they go back to being what they were.

Did this person purchase the MaxOut or not? Contact Eventide support for clear answers.

[jaimetorres13]

Ok gonna send a email thnks…

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