Wrong preset loaded when powering on H9

Home › Forums › Products › Stompboxes › Wrong preset loaded when powering on H9

  • This topic is empty.
Viewing 2 reply threads
  • Author
    Posts
    • February 15, 2016 at 5:58 pm #113263
      kenhan
      Participant

      When I power on my H9 Core, the algo that shows up is the #1 algo in the preset list that came with the H9 from the factory, and not the algo that I saved in position #1 in my preset list. I have to scroll preset up and then down to get to my saved algo. Is there a way to chane this? Thanks.

    • February 16, 2016 at 4:04 pm #142577
      nickrose
      Moderator
      Eventide Staff

      You don't say what software you have. There was an issue with 5.3.0[3] that caused this – if this is what you have, update it to 5.3.0[4].

      Otherwise it can be caused by a hardware fault (support@eventide.com).

       

    • February 16, 2016 at 5:13 pm #142580
      kenhan
      Participant

      It’s the latest sw that same with spade time algorithm. So what does hardware problem mean? That I have to pay to get it fixed?

      • February 16, 2016 at 5:34 pm #142581
        gkellum
        Participant
        kenhan wrote:
        It's the latest sw that same with spade time algorithm. So what does hardware problem mean? That I have to pay to get it fixed?

        Probably not. If you send an email to support@eventide.com with the serial number of your H9, our support people can tell you for sure.

        You double checked the version number of the software though, and you are sure it's 5.3.0[4]?  If you go into H9 Control with the H9 connected and click on the Settings button in the bottom menu bar, it will show you what software version is installed on your H9 in the upper right hand corner of the screen.

      • February 17, 2016 at 5:46 am #142594
        kenhan
        Participant
        gkellum wrote:

        kenhan wrote:
        It’s the latest sw that same with spade time algorithm. So what does hardware problem mean? That I have to pay to get it fixed?

        Probably not. If you send an email to support@eventide.com with the serial number of your H9, our support people can tell you for sure.

        You double checked the version number of the software though, and you are sure it’s 5.3.0[4]?  If you go into H9 Control with the H9 connected and click on the Settings button in the bottom menu bar, it will show you what software version is installed on your H9 in the upper right hand corner of the screen.

         

        Thanks for the help. It turns out I had 5.3.0[3]. I updated it to get Space Time and did not know there was an update since then. Anyways, after I updated it to 5.3.0[4] it was showing the same problem I described above after a reboot. But after the second reboot it’s showing the right algo now. Thanks again.

  • Author
    Posts
Viewing 2 reply threads
  • You must be logged in to reply to this topic.